When it comes to choosing the right kitchen, Wickes is a name that often comes up in the UK. In 2025, independent research by Which? put their Bespoke and Lifestyle ranges to the test. The study, which included lab tests and a survey of 4,580 UK kitchen buyers, provides valuable insights for potential customers.
The research methodology was thorough, with kitchens purchased directly and no sponsorships involved. This ensures unbiased results. Compared to competitors like B&Q and Wren, Wickes’ ranges showed a variation of 4% in performance. While some details are behind a paywall, the survey included feedback from 357 customers, adding credibility to the findings.
Understanding the strengths and weaknesses of these ranges can help you make an informed decision. Whether you’re renovating or building from scratch, this review aims to guide you through the key aspects of Wickes’ offerings.
Key Takeaways
- Which? conducted independent lab tests on Wickes’ Bespoke and Lifestyle ranges in 2025.
- The study surveyed 4,580 UK kitchen buyers, including 357 Wickes customers.
- Wickes’ performance varied by 4% compared to top brands like B&Q and Wren.
- Research was unbiased, with kitchens purchased directly and no sponsorships.
- Detailed scores are available behind a paywall for further insights.
Introduction to Wickes Kitchens
For over five decades, Wickes has been a trusted name in home improvement. Established in 1972, the brand has grown into a leading supplier of affordable and DIY-friendly solutions. Their focus on quality and innovation has made them a popular choice for homeowners across the UK.
Wickes offers two core ranges to suit different needs. The Bespoke range allows for custom designs, tailored to your specific requirements. This option includes a professional design service to ensure every detail is perfect. On the other hand, the Lifestyle range provides modular solutions, ideal for those seeking off-the-shelf convenience.
Collaborations with well-known figures like Dr Ranj and Gareth Gates have further highlighted the brand’s commitment to quality. These case studies showcase how Wickes transforms spaces with style and functionality. Whether you’re updating a single room or renovating an entire home, their expertise ensures a seamless experience.
You Might Also Like:
Typical project timelines vary, but most designs move from concept to installation within a few weeks. This efficiency, combined with their 20-year guarantees and in-house fitters, sets Wickes apart from competitors. Their attention to detail and customer-focused approach make them a reliable choice for any project.
How Good Are Wickes Kitchens? A Comprehensive Analysis
Evaluating kitchen options can be challenging, but Wickes offers a range worth considering. Independent research by Which? combined lab tests and customer feedback to assess their performance. The study included 19 rigorous lab tests and feedback from 2,496 long-term surveys, ensuring a balanced evaluation.
Compared to industry averages, Wickes performs competitively. Their ranges scored between 54% and 89%, with a 4% internal variation. While top brands often achieve 75% or higher, Wickes remains a strong contender for those seeking a new kitchen.
However, some wear issues were noted. Around 45% of kitchens customer reported scratches or soft-close mechanism failures. Wickes’ damage rate stands at 34%, lower than the worst performers but still an area for improvement.
A MoneySavingExpert forum user shared their experience, highlighting a £16k budget shock. This underscores the importance of careful planning and understanding costs before committing to a project.
Overall, Wickes delivers on quality and variety, though minor issues persist. Their competitive pricing and reliable performance make them a viable choice for many homeowners.
Wickes Kitchens: Quality and Durability
Quality and durability are essential when investing in a new kitchen. Wickes’ ranges, including Bespoke and Lifestyle, are designed to withstand daily use while maintaining their appeal. Let’s explore what makes their units stand out in terms of longevity and performance.
Lab Test Results
Independent lab tests have put Wickes’ kitchens through rigorous evaluations. Drawer runners, for instance, were tested for 50,000 open and close cycles. This ensures they remain functional even after years of heavy use.
The Bespoke range features moisture-resistant finishes, which outperform the particleboard used in the Lifestyle range. This makes it a better choice for humid environments like kitchens. The 20-year carcass guarantee for Bespoke units further highlights their durability.
Customer Feedback on Longevity
Real-world data from 229 Wickes owners who installed their kitchens between 2015 and 2021 provides valuable insights. Most reported satisfaction with the quality and durability of their units. However, some noted issues like Manhattan gloss chipping, as mentioned by a forum user.
On the positive side, John’s Sofia Pewter kitchen with underfloor heating has remained in excellent condition for years. This showcases the really good quality of Wickes’ materials and craftsmanship.
“Our Wickes kitchen has been a joy to use. The drawers still glide smoothly, and the finish looks as good as new.” – John, Wickes Customer
| Range | Carcass Guarantee | Door Guarantee |
|---|---|---|
| Bespoke | 20 years | 10 years |
| Lifestyle | 10 years | 5 years |
For those considering a Wickes kitchen installation, the brand’s guarantees and positive customer feedback make it a reliable choice. Whether you opt for Bespoke or Lifestyle, you can expect a kitchen that lasts for years.
Design Options and Customisation
Designing your dream kitchen starts with exploring the right options. Wickes offers a variety of styles and features to help you create a space that suits your needs. Whether you’re looking kitchens for a sleek modern look or a classic finish, their ranges provide flexibility and creativity.
Available Ranges
Wickes’ Lifestyle range includes four distinct styles, perfect for those seeking quick and stylish solutions. For more personalised options, the Bespoke range offers nine unique designs. This allows you to tailor every detail, from cabinetry to worktops, ensuring your kitchen reflects your taste.
Customisation Features
Customisation is at the heart of Wickes’ offerings. The Sofia Cashmere and Heritage Bone options allow for mix-and-match designs, giving you the freedom to create a unique look. Handle choices range from 32mm knobs to 288mm bar handles, adding a personal touch to your design.
- Worktop Integration: Choose from granite alternatives to laminate for a durable and stylish finish.
- Storage Solutions: Opt for corner carousels or magic corners to maximise space.
- Lighting Packages: Enhance functionality with under-cabinet LED lighting.
One standout example is Poppy Cooks’ chef-approved layout, which showcases how thoughtful design can transform a kitchen into a functional and inviting space. With Wickes, you can achieve a kitchen that not only looks great but also works seamlessly for your lifestyle.
Cost of Wickes Kitchens
Understanding the financial aspects of a kitchen renovation is crucial for making an informed decision. Wickes offers a range of options to suit different budgets, ensuring flexibility for homeowners. Let’s explore the price ranges and value they provide.
Price Range
For a standard 12-unit kitchen, quotes typically range from £1,500 to £2,500, excluding worktops and appliances. This makes Wickes a competitive price option compared to premium brands like Wren. However, it’s essential to factor in additional costs such as installation, which accounts for 20-30% of the total cost.
Comparing Wickes with DIY options like IKEA kitchens reveals a balance between affordability and quality. While IKEA may be cheaper upfront, Wickes’ 20-year guarantee adds long-term value. For example, Nicky and Matt’s Sofia Pewter kitchen cost £7,500, including installation and appliances. This highlights the importance of budgeting for all elements of the project.
Value for Money
Wickes’ value proposition lies in its durability and guarantees. The 20-year carcass guarantee for the Bespoke range offers peace of mind, especially when compared to cheaper competitors. However, hidden costs like end panels and cornices can add 15-20% to the overall price.
During May 2025, Wickes introduced significant discounts, making their kitchens even more accessible. These sales tactics, combined with their competitive price points, make Wickes a strong contender for those seeking quality without breaking the bank.
| Brand | Price Range (12-unit kitchen) | Guarantee |
|---|---|---|
| Wickes | £1,500-£2,500 | 20 years |
| IKEA | £1,000-£2,000 | 10 years |
| Wren | £3,000-£5,000 | 15 years |
In summary, Wickes provides a balance of affordability and quality, making it a viable choice for many homeowners. Careful planning and awareness of hidden costs ensure you get the best value for your investment.
Customer Service Experience
Customer service plays a pivotal role in shaping the overall experience with any home improvement project. In 2025, Wickes achieved a 63% customer satisfaction score, as reported by Which?. This reflects a mix of positive feedback and areas for improvement.
Design appointment wait times vary depending on the location. In-store appointments are often quicker, while home visits may take longer to schedule. This flexibility allows customers to choose the option that best suits their needs.
Post-installation support is another key aspect. Sevda, a Wickes customer, praised the follow-up service after her bathroom installation. Her issue was promptly addressed, ensuring the job was completed to her satisfaction.
However, some customers have reported delays in deliveries, particularly for the Bespoke ranges. These issues can disrupt project timelines, though Wickes strives to get fixed them as quickly as possible.
A case study from Renovate Like Kate highlights the importance of clear communication. Multiple design revisions were needed, but the team worked diligently to meet her expectations. This demonstrates Wickes’ commitment to resolving customer service challenges.
For disputes that cannot be resolved directly, Which? Trusted Traders offers an alternative. This ensures customers have access to impartial advice and support when needed.
| Aspect | Score/Feedback |
|---|---|
| Customer Satisfaction | 63% |
| Design Service Users Surveyed | 128 |
| Common Complaints | Delivery Delays |
Overall, Wickes’ customer service is a blend of strengths and areas for improvement. Their focus on resolving issues and providing support ensures a positive experience for most customers.
Wickes Kitchen Design Service
Creating a kitchen that suits your lifestyle begins with a reliable design service. Wickes offers a comprehensive approach to help you visualise and plan your dream space. Their free measuring service for Bespoke orders ensures precision, while 3D visualisation tools bring your ideas to life.
Lucy’s Sofia Cashmere redesign is a perfect example of how Wickes transforms spaces. Their software allows you to experiment with layouts, colours, and finishes. However, it’s worth noting that the tools may struggle with uneven walls, requiring adjustments during installation.
Wickes’ designers are qualified professionals, but some customers prefer independent specialists for a more personalised touch. The revision policy includes multiple plans, giving you the flexibility to refine your vision until it’s just right.
“The 3D visualisation made it easy to see how everything would come together. It gave me peace of mind before committing to the project.” – Lucy, Wickes Customer
Gareth Gates’ dark kitchen mood board process highlights the creative possibilities. From selecting units to finalising finishes, Wickes ensures every detail aligns with your preferences. Whether you’re working with a designer or exploring options independently, their service is designed to make the journey seamless.
Installation Options
Installing a kitchen involves careful planning and execution. Whether you opt for a DIY approach or hire professionals, the process requires attention to detail. Wickes offers both options, ensuring flexibility for homeowners.
DIY Installation
For those who enjoy hands-on projects, DIY installation can be a rewarding experience. However, it comes with challenges. A forum user highlighted a tiling mismatch, emphasising the need for precision. Common pitfalls include plinth cutting errors and unit alignment issues.
Which? lab assembly difficulty ratings suggest that DIY installation is best suited for those with prior experience. If you’re unsure, it’s worth considering professional help to get fixed any mistakes early on.
Professional Installation
Wickes Approved Installers are highly skilled professionals with over 30 years of experience. Their services include a technical survey to ensure accurate measurements and compliance with regulations. This step is crucial for a seamless installation.
Professional timelines typically range from 2 to 5 days, depending on the project’s complexity. John’s installation video showcases unit levelling, demonstrating the expertise of fitters like those at Wickes. Hiring certified professionals for plumbing and electrical work ensures safety and compliance.
- Cost Comparison: Wickes-approved fitters may cost more than self-sourced options, but their expertise guarantees quality.
- Post-Install Snags: Common issues include plinth cutting errors, which professionals can quickly resolve.
For peace of mind, many homeowners prefer professional installation. It eliminates the stress of managing the project and ensures a polished finish. If you’re unsure where to find fitter services, Wickes offers a complete kitchen installation process, from design to fit.
“The professional installation team made the entire process stress-free. Everything was done to perfection.” – Sarah, Wickes Customer
Whether you choose DIY or professional installation, careful planning is key. Explore the Wickes Approved Installers for a seamless experience tailored to your needs.
Wickes Kitchen Installation Costs
The cost of installing a kitchen can vary significantly depending on several factors. Labour typically averages between £3,000 and £4,500 for a £10,000 kitchen. Fixed-price contracts are often advised to avoid unexpected expenses.
Breaking down the expenses, carcass installation forms the bulk of the job, followed by electrical and plumbing work. Disposal fees for removing an old kitchen range from £120 to £250, adding to the overall price.
Weekend installations may incur a 20% premium charge. For those on a budget, Wickes offers flexible payment plans, including interest-free options and cash discounts. These choices help make the process more manageable.
A case study from a forum user highlights the importance of detailed quotes. Their £16,000 breakdown included unexpected costs like additional plumbing and disposal fees. This underscores the need for careful planning and transparency in pricing.
“The fixed-price contract gave me peace of mind. I knew exactly what to expect, and there were no surprises.” – Wickes Customer
By understanding these costs, you can ensure your kitchen installation stays within budget while delivering lasting value for years to come.
Wickes Kitchens: Pros and Cons
Every kitchen brand has its strengths and weaknesses, and Wickes is no exception. Their ranges, including the Lifestyle and Bespoke options, offer a mix of features that cater to different needs. Let’s explore the pros and cons to help you make an informed decision.
One of the standout advantages is the 20-year guarantee on high-use drawers. This ensures long-term durability, making it a reliable choice for busy households. Additionally, the ClickFix hinge system is a boon for DIY enthusiasts, simplifying the installation process.
However, some limitations have been noted. A forum user highlighted the limited tall unit heights, which may not suit all kitchen layouts. Another issue is the potential for finish yellowing in south-facing rooms, particularly with certain materials.
When comparing finishes, the Manhattan gloss and Calgary wood effect offer distinct looks. While the gloss provides a sleek, modern appearance, the wood effect adds warmth and texture. Both options have their merits, depending on your style preferences.
In terms of pricing, the Lifestyle range units start at £55, making it an affordable option for budget-conscious buyers. For those seeking customisation, Bespoke doors begin at £120, offering flexibility without breaking the bank. This balance of great quality and good price makes Wickes a popular choice.
| Feature | Pros | Cons |
|---|---|---|
| Durability | 20-year guarantee on high-use drawers | Finish yellowing in south-facing rooms |
| Design | ClickFix hinge system for DIYers | Limited tall unit heights |
| Price | Lifestyle units from £55 | Bespoke doors from £120 |
Overall, Wickes kitchens deliver a really good balance of quality and affordability. While there are minor drawbacks, their strengths make them a viable option for many homeowners. Whether you’re renovating or building from scratch, understanding these pros and cons ensures you choose the right kitchen for your needs.
How to Buy a Wickes Kitchen
Navigating the process of buying kitchen units can be straightforward with the right guidance. Wickes offers a seamless experience, whether you’re shopping online or in-store. Their Lifestyle range is available for online purchase, making it convenient to browse and order from home.
To access their design service, a minimum order of £500 is required. This ensures you receive professional assistance in creating a kitchen tailored to your needs. The process begins with an online quiz to understand your preferences, followed by a detailed consultation.
- Complete the online quiz to outline your requirements.
- Book a design appointment to finalise your layout and choices.
- Place your order and schedule installation with Wickes Approved Installers.
Seasonal sales and voucher codes can help you save significantly. Stacking discounts during promotional periods ensures you get the best value for your investment. Keep an eye on ex-display deals for discontinued lines, which often come at reduced prices.
Wickes also offers a 14-day cooling-off period, allowing you to cancel your order if needed. For trade professionals, a 15% discount is available through their trade accounts, making it a cost-effective option for larger projects.
By following these steps and taking advantage of available offers, you can ensure a smooth and rewarding experience when purchasing your new kitchen.
Conclusion
Choosing the right kitchen units requires balancing quality and budget. Wickes offers a really good option for mid-range refurbishments, with a 4% performance gap between their ranges. This makes them ideal for budget-conscious DIYers seeking a competitive price.
For those prioritising premium features, alternatives like Howdens may be more suitable. However, Wickes stands out for its quality good and reliable guarantees, making it a strong contender for mid-tier projects.
If you’re planning a kitchen upgrade, consider using Which? Trusted Traders for professional installation. This ensures a seamless experience and lasting value for your investment.
FAQ
What is the quality of Wickes kitchen units?
Wickes kitchen units are known for their really good quality. They use durable materials and finishes that ensure longevity and a polished look.
Can I customise my Wickes kitchen?
Yes, Wickes offers a wide range of customisation features, including different doors, worktops, plinths, and panels to suit your style.
How much does a Wickes kitchen cost?
The price range varies depending on the size and design. However, Wickes kitchens are competitively priced, offering great value for money.
Does Wickes provide installation services?
Yes, Wickes offers both DIY installation and professional installation options. You can choose a fitter from their recommended list or hire your own.
What are the pros and cons of Wickes kitchens?
The pros include great quality, competitive pricing, and a wide range of design options. The cons might be limited availability of certain styles during sales periods.
How does Wickes handle customer service issues?
Wickes is known for its customer service. If you encounter any issues, their team is quick to get fixed and resolve problems efficiently.
Are Wickes kitchens better than IKEA kitchens?
Both brands have their strengths. Wickes kitchens are often praised for their really good quality and customisation options, while IKEA is known for its affordability and modern designs.
What design services does Wickes offer?
Wickes provides a kitchen design service where experts help you plan your layout, choose materials, and ensure everything fits perfectly.
How long does it take to install a Wickes kitchen?
The time required depends on the complexity of the project. Professional fitters can usually complete the job within a few days to a week.
Can I buy individual units or appliances from Wickes?
Yes, Wickes sells individual units, appliances, and accessories, allowing you to update or expand your kitchen as needed.
