Quick guide: this introduction outlines what the brand sells today, how supply and planning work, and the installation routes available so you can plan a new kitchen with confidence.
GoodHome offers the Caraway and handleless Caraway Innovo flatpack ranges with a 25‑year cabinet guarantee that covers doors, panels, hinges and more, though appliances, taps and sinks are excluded.
Which? mystery shopping in May 2025 priced a typical 12‑unit layout between £4,154 and £4,799 including VAT and discounts. B&Q provides free design appointments and a refundable £50 home measure to help get dimensions right before you commit.
The company gives three installation paths: DIY, B&Q’s vetted installers or hiring your own fitter. This review sets out costs, timelines, warranty detail and common pitfalls so you can choose the right route for your area, budget and expectations.
Key Takeaways
- B&Q sells GoodHome flatpack ranges with a long cabinet guarantee.
- Typical 12‑unit prices ranged £4,154–£4,799 in May 2025.
- Free design appointments and a refundable home measure are available.
- Installation options: DIY, B&Q installers or an independent fitter.
- Review covers costs, timelines, guarantees and common snags.
At a Glance: Does B&Q actually fit kitchens and bathrooms?
Short verdict: You can buy a new kitchen from B&Q and add a paid installation service that uses approved installers, or choose to fit units yourself or hire an independent fitter.
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The short answer on kitchen fitting
B&Q offers an optional, managed installation that can remove old units, install new ones and connect key elements. Free design appointments are available online or in store, with a £50 home measure that is refunded if you order.
What about bathrooms and ancillary works?
Bathroom installation is more variable. The company supplies suites and often arranges approved trades, but plumbing, tiling and electrics can differ by area. Always confirm the exact scope with the kitchen department before you book.
“If you want a single point of contact, choose the managed route; if you want lower costs and more control, appoint your own trades.”
- Lead times change by month, so book early.
- Get a written quote that covers removals, waste and any making good.
- For more detail, see our B&Q installation guide.
do b&q fit kitchens and bathrooms
B&Q combines design help with flexible installation routes to suit different needs.
What the official service covers today
The process begins with a free design appointment, online or in-store, and a £50 home survey that is refunded if you proceed. The survey verifies measurements and existing services so the final quote is accurate.
The optional installation service uses approved, vetted fitters who handle removal of old units, assembly of flatpack units and fitting within the agreed scope. Guarantees include a 25‑year cabinet warranty; workmanship guarantees depend on the installer.
Where third‑party installers and DIY fit in
If you prefer to save money, you can install units yourself. GoodHome Caraway ranges are flatpack for self-assembly and have been assessed for everyday use.
Alternatively, appoint your own installer or builder. Which? suggests getting at least three quotes and a fixed-price contract to manage cost and avoid disputes.
- Confirm what the quote covers—electrics, plumbing, tiling and waste are often excluded.
- Keep the design, survey and quote documents handy for aftercare or disputes.
- For a fuller comparison of options, see B&Q installation options.
| Route | Main benefit | Typical risk |
|---|---|---|
| Managed by company | Single contact, vetted fitters | Higher cost; check workmanship terms |
| Own installer | More control; possible savings | You must coordinate trades and timing |
| DIY | Lowest labour cost | Requires tools, time and skill |
B&Q’s end‑to‑end service explained
Start with a planning appointment so a designer can produce a 3D plan and an itemised parts list that links to your quote and expected schedule.
Planning and design: online or in‑store appointments
Book online or visit the kitchen department to get a 3D layout and clear parts list. This plan ties into costs, expected delivery slots and the team’s time on site.
Home survey and quote: the £50 refundable measure
The home measure costs £50 and is refundable when you proceed. A vetted installer then checks dimensions, services and access to avoid surprises before units arrive.
Professional installation: vetted fitters, timelines and waste removal
B&Q uses vetted, DBS‑checked staff who usually work in two‑person teams. Typical installation runs 3–5 days for a standard kitchen and covers removal of old units, assembly, worktops, sink fitting and waste clearance.
“Clear sequencing — delivery, removal, first fix, fit and finishing checks — keeps time on site efficient and reduces downtime.”
| Stage | Main action | What you get |
|---|---|---|
| Planning | Design appointment | 3D plan, parts list, timeline |
| Measure | £50 home survey | Validated dimensions, refunded on purchase |
| Installation | Vetted installer team | 3–5 day job, waste removed, 2‑year workmanship guarantee |
Keep both the product guarantee (25 years on cabinets) and the workmanship certificate safe. If you use your own fitter, try to mirror this process — measure, written scope, daily milestones — to maintain momentum and clarity when work starts.
Kitchen ranges and build quality: GoodHome Caraway & Innovo under the microscope
Two GoodHome lines — standard Caraway and the handleless Innovo — aim to balance style with practical build choices.
Flatpack units, sizes and handleless differences
Caraway is a flatpack platform with seven door styles, mostly matt. Innovo is the handleless variant with three door styles in 11 finishes.
Innovo cabinets sit 34mm taller to hide the integrated rail. That raised height changes plinth lines and appliance alignment, so accurate planning matters.
The company offers standard module widths plus 50mm and 60mm options. These narrow units help fill gaps without over‑relying on visible end panels.
Independent lab testing and what it means for daily use
Which? lab‑tested both ranges across 19 trials covering carcass strength, shelf loading, runners, drawers and hinges. Scores across brands ranged from 89% down to 54%.
One of the two GoodHome options scored six percentage points higher than the other. That shows choice within a single brand can affect how a kitchen feels over years.
- Check hinges closely — some ranges elsewhere failed hinge tests.
- Try full‑extension runners in store to assess drawer feel.
- Match end panel thickness and finish where panels are visible for a premium look.
“Pay for samples and in‑store checks if longevity matters; the guarantee helps, but build feel matters day to day.”
Customer satisfaction and longevity: what owners report
Customer feedback highlights where product choices and fitting quality shape long‑term satisfaction.
Survey insights: satisfaction, recommendations and wear after five years
Which? surveyed 4,580 UK respondents (Feb–Mar 2025), including 477 who owned one of the brand’s products in the combined scoring. For longevity, 2,496 owners who bought between 2015 and 2021 — with a B&Q sample of 220 — reported on wear after at least five years.
Key figures: across all brands 44% reported signs of damage or wear. The most common problems were cabinet finish scratches (15%) and soft‑close mechanism failures (12%). Top performers reached overall customer scores around 80%.
- Owner feedback suggests these kitchens deliver acceptable satisfaction for the price, but results vary by range and installation quality.
- Good planning and careful fitting raised recommendation scores; rushed installs reduced them.
- Simple steps — specify quality soft‑close hardware, avoid abrasive cleaners and get hinge adjustments demonstrated — improve time‑based durability.
| Issue | Rate reported | Practical tip |
|---|---|---|
| Cabinet surface scratches | 15% | Use touch‑up kits; protect high‑traffic zones |
| Soft‑close failures | 12% | Specify proven hardware; test before sign‑off |
| General wear after 5 years | 44% (all brands) | Schedule a snagging check after first heating season |
Design service review: from kitchen designer to final plan
Uploading room measurements to the website is the quickest way to book a session with a kitchen designer.
The designer will create a clear 3D plan and an itemised parts list that shows exact units and accessories. This plan helps you compare quotes from an independent fitter or decide to use the managed service.
The refundable £50 home measure checks tricky spots such as window reveals, corners and service routes. It saves time on site and reduces surprises when installers arrive.
Designers tailor layouts for cooking styles, storage needs and small‑flat solutions. They explain the practical differences between GoodHome trims so plinths and worktops align with appliances.
- Book early in busy months to secure evening or weekend slots at your local kitchen department.
- Ask for staged deliveries if your renovation covers other rooms in the house or a tight area.
- Request copies of plans, elevations and the parts list — these make like‑for‑like quotes easier to check.
“A detailed plan reduces time on site and helps installers finish on schedule.”
Installation options compared: B&Q fitters vs your own installer vs DIY
Choosing who installs your new units shapes cost, timing and the post‑job support you’ll get.
Pros and cons of the managed fitting service
Managed teams offer convenience: vetted fitters coordinate removal, assembly and waste clearance in a single job. A typical package often includes a 2‑year workmanship guarantee alongside the 25‑year cabinet warranty.
That convenience carries a premium. Clarify snagging, payment milestones and who covers damaged panels or late deliveries before you sign.
Hiring your own fitter: quotes, contracts and quality control
Using your chosen fitter can lower cost and give control over who works in your area. You must however manage scheduling, waste and daily quality checks.
Get at least three quotes from reputable companies or sole traders. Ask for a fixed‑price contract that lists inclusions (removal, plumbing, electrics, worktops, silicone, making good) and exclusions to avoid scope creep.
DIY feasibility for flatpack units
Flatpack units make a DIY install kitchen possible for confident homeowners. Precision matters for levelling, scribing and installing worktops; factor in tool hire and extra time.
If you supply products yourself, check the fitter’s policy on damage and shortages, and confirm how delays affect the quoted timeline and cost.
- Clarify regulatory needs for gas and electrical work to keep the home safe and insurable.
- Consider a hybrid approach: company fitters for cabinetry, specialist trades for stone worktops.
- Judge quotes on references and recent jobs, not price alone.
“Independent fitters may offer flexibility; larger companies bring structure, insurance and predictable processes.”
| Route | Main benefit | Key risk | When to choose |
|---|---|---|---|
| Managed service | Single point of contact; vetted teams | Higher cost; check snagging terms | Limited time or want less coordination |
| Own fitter | Control over trades; potential savings | You manage scheduling and quality | Experienced project manager at home |
| DIY | Lowest labour cost | Requires skill, tools and time | Small projects or confident DIYer |
Costs and pricing: what a B&Q kitchen and fitting may cost in the UK
Expect cabinet costs to form the core of your budget. Which? mystery shopping in May 2025 found a typical 12‑unit kitchen quoted between £4,154 and £4,799 including VAT and discounts. Those figures exclude worktops, sink, taps and appliances.
Labour as a share of total spend
Typical 12‑unit kitchen pricing (excludes worktops, sink and appliances)
Use the Which? range above as a starting point when you compare quotes. Add allowances for delivery, any end panels and trims, plus remedial plastering or plumbing that may appear once old units are removed.
Labour as a share of total spend and how to budget
BCIS data suggests labour often makes up about 20–30% of overall costs. That means a managed installation will add a notable chunk to the cabinet price, so plan for at least one quarter of the final spend to cover fitting, waste removal and minor trades.
Finance options and seasonal promotions
B&Q offers finance packages, including interest‑free periods at advertised terms. Seasonal promotions can reduce cabinet costs, so check the website or store for current offers before committing.
- Get at least three quotes and ask each company to price the same plan from your kitchen designer.
- Use a fixed‑price contract to lock scope and payments where possible.
- Allow time for template and fitting if you choose stone or composite worktops; this adds a separate line and extra time on site.
“Spreading payments with interest‑free finance can smooth cash flow over months without compromising on your chosen finish.”
Guarantees and aftercare: what’s covered and what isn’t
Your purchase includes a long product warranty that focuses on the cabinet carcass and key visible components.
The main product cover runs for 25 years and protects the cabinet framework and many fitted parts.
25‑year guarantee scope and exclusions
The 25‑year cabinet guarantee covers carcasses, door and drawer fronts, panels, cornices, pelmets, plinths, hinges, worktops and drawers.
Excluded items include appliances (these carry maker warranties), taps, sinks, internal storage units, bins, accessories, handles, under‑cabinet lighting and hanging brackets.
Workmanship guarantees and snagging
Using the managed installation usually adds a workmanship guarantee (commonly two years) plus waste removal; confirm exact terms when you order.
Walk the finished kitchen with staff or the installer on hand to record any alignment or finish issues before they leave.
“Keep order documents, delivery notes and completion forms together — they speed any aftercare or claim.”
- Report defects early with photos to speed resolution.
- Save the guarantee version printed on your order date; brand wording can change over months.
- If you hire a third‑party installer, get their guarantee and a named contact in writing.
| What’s covered | Typical length | Action if issue arises |
|---|---|---|
| Cabinet carcass, doors, panels, hinges | 25 years | Contact customer service with order number |
| Workmanship (managed install) | Usually 2 years | Raise snagging form with installer |
| Appliances, taps, sinks, lighting | Manufacturer terms | Claim via maker or retailer website |
Common issues customers face and how to avoid them
A few simple checks during design and delivery cut the most frequent post‑install snags.
Planning pitfalls: measurements, end panels and hinges
Confirm measurements twice, especially at corners, reveals and where services run. Mistakes here create visible gaps or the need for awkward end panels.
Choose narrow modules (50mm or 60mm) to reduce large filler pieces and get a neater finish within flatpack limits.
Check hinge quality before installation. Lab tests show hinges and runners are often the weak link, so ask your fitter to demonstrate door alignment under load.
Fit‑and‑finish: soft‑close mechanisms and cabinet finishes
Soft‑close dampers can fail over time; specify reputable hardware and avoid heavy slamming to prolong life. Which? found soft‑close problems at about 12% in long‑term owner reports.
Cabinet finish wear is common near sinks and hobs — 15% of owners reported scratches. Use gentle cleaners and protect vulnerable edges to keep surfaces looking better for longer.
- Agree how uneven walls and floors will be handled before work starts; levelling pays off in a crisp result.
- Keep a small kit of spare hinge plates and soft‑close dampers for quick fixes without waiting for returns.
- Do a pre‑fit walk‑through to spot service clashes like extractor ducts so the team brings the right plan.
“If workmanship falls short, raise it immediately with dated photos; clear, prompt feedback helps builders and retailers resolve issues fast.”
Problems and complaints: getting redress when things go wrong
Start with a polite, fact-based meeting at your local store to resolve problems quickly and clearly.
Bring your design, contract, dates and clear photos. Ask to speak with the store manager and note the names of staff you meet. A calm in-person discussion often fixes minor snags without delay.
If the issue is not resolved, escalate in writing to head office or the CEO. Attach a concise timeline, photos and copies of emails. Reference your consumer rights: goods and services must be of satisfactory quality and carried out with reasonable care and skill.
Where a builder or fitter has failed, the retailer remains party to the contract for covered items. Request a written corrective plan with realistic timeframes that suit your area and diary.
Keeping records and next steps
- Keep dated notes, photos and named contacts; this helps customer service respond fast.
- Use the website to find the formal complaints route and correct addresses before you send anything.
- Consider an independent inspection report for serious defects; it supports claims objectively.
- If informal routes fail, explore ADR or small claims that match the value of the work.
| Step | Who to contact | What to include |
|---|---|---|
| Local meeting | Store manager / staff | Design, quote, photos, dates |
| Written escalation | Head office / CEO | Timeline, contract copy, remedy sought |
| Final routes | ADR / Small Claims | Inspection report, full record of contact |
How B&Q compares with other kitchen companies
Comparing brands means looking past style photos to hinge tests, drawer runners and workmanship guarantees.
Brand positioning vs Wickes, IKEA and independents
In the mainstream value tier, B&Q sits alongside Wickes and IKEA. Each company targets buyers who want a clear price and readily available ranges.
Independent firms span budget to bespoke. They often trade higher cost for tailoring, specialist joinery and a more personal aftercare package.
What lab tests and shopper scores reveal
Which? tested 21 ranges with scores up to 82% and the lowest at 59%.
One B&Q range scored six points higher than its sibling, showing two different collections in a single brand can feel very different in daily use.
“Don’t judge a brand by a single range; compare the specific collection you plan to buy.”
- IKEA: strong flatpack ecosystem and accessories.
- Wickes: design plus fitting offers aimed at convenience.
- Independents: bespoke options and locally managed installation.
| Company type | Strength | Consider |
|---|---|---|
| Mainstream retailer | Wide stock, clear guarantees | Range variation; check specific tests |
| Flatpack specialist | Accessory ecosystem, price | May need own fitters |
| Independent company | Tailored finish, local service | Cost and lead times vary by area and month |
Practical tip: visit your local kitchen department, quiz staff about hinge spec and installation support, then request like‑for‑like quotes before you commit.
Who B&Q is best for—and who should consider alternatives
Customers who want a single supplier handling design, supply and installation will like the retailer’s managed service. It bundles a refundable home measure, finance options and vetted fitters for a straightforward timeline.
If you can manage trades and have the time to coordinate, hiring your own fitter may cut costs. A local fitter lets you pick specialist work for one complex element while you oversee the rest.
DIY‑capable households with basic tools can save further by assembling straight runs of units themselves and booking a specialist for stone worktops.
Those who want premium cabinetry, full custom sizes or exotic finishes should consider independents. A local joiner or bespoke company gives more choice on finishes and exact dimensions.
“If timing is tight, a managed route reduces moving parts; if you have time, multiple quotes can unlock better value.”
| Profile | Best choice | Key reason |
|---|---|---|
| Busy families | Managed service | Single point of contact, predictable schedule |
| Cost‑conscious owners | Own fitter or DIY | Lower labour cost, more control |
| High‑spec buyers | Independent joiner | Custom sizes, premium finishes |
| Short‑term occupants | Standard flatpack range | Good value, long cabinet guarantee |
Conclusion
At the end, a clear plan, the refundable £50 home measure and realistic budgeting make a new kitchen project far easier to manage.
See B&Q online to book a design slot or check finance offers; store availability varies by area and month so book in good time.
For many households the managed route gives a single contact and a typical 3–5 day installation window. If you prefer control, a local tradesperson and a firm scope can deliver excellent results.
Read guarantees, note common problems such as surface scratches or soft‑close faults, and sign off work only when you’re satisfied so the kitchen serves you well for years.
FAQ
Does B&Q offer fitting for full kitchen and bathroom installs?
Yes. The retailer provides an end‑to‑end fitting service that covers planning, a home survey, and installation by vetted tradespeople. Worktops, sinks and appliances are usually quoted separately, and the measure appointment typically carries a refundable fee.
Can I get a quick summary of the fitting service?
In short: you can book a design appointment online or in store, arrange a home survey for an accurate quote, then choose installation by approved fitters. You may also opt to use your own installer or assemble flatpack units yourself.
Are bathrooms included in the same service?
Bathrooms are covered via a similar pathway, though tiling, plumbing and electrics might be subcontracted. Always check whether ancillary works—such as removal of old fittings or waste disposal—are in the scope of the contract.
What exactly does the official service cover today?
Typical inclusions are measuring, supply and installation of cabinets, fitting doors and handles, plumbing connections for sinks, and removal of packaging and waste. Extras like worktops, sinks, appliances, tiling and structural changes are often additional.
Who carries out the installation — B&Q staff or third‑party installers?
Installation is usually performed by approved third‑party fitters who work through the retailer’s installation arm. These contractors are vetted, but standards can vary by region, so request references and a written contract.
How does the planning and design process work?
You can book a kitchen designer online or visit a store for a consultation. The designer produces layouts and a quote. If you proceed, a home measure follows to finalise dimensions and materials before installation is scheduled.
What is the home survey and does it cost?
The home survey provides precise measurements and a final quote. There is often a small fee for the measure, which in many cases is refunded against the final order if you proceed.
How are installers selected and what about timelines?
Installers are chosen from an approved network. Lead times vary by workload and region; simple installs may take a few weeks, full refits several months. The fitter should agree a schedule and remove installation waste on completion.
Which kitchen ranges offer the best build quality?
Popular in‑house ranges include GoodHome styles such as Caraway and Innovo. They vary in construction — from flatpack panels to assembled carcasses — so check cabinet thickness, hinge quality and handle options before buying.
Are the units suitable for long‑term daily use?
Independent testing and owner reports show many ranges perform well for everyday use, but longevity depends on installation quality, humidity control and how the units are used. Follow care guidelines and address snags early.
Do customers report good satisfaction after five years?
Feedback is mixed. Many owners report satisfaction and reasonable wear after five years, while issues such as hinge alignment, surface scratches or moisture damage appear in other cases. Proper installation and maintenance help longevity.
How involved is the kitchen designer in the final plan?
Designers prepare layouts, advise on appliance and worktop choices, and can help with colour and storage solutions. You should receive detailed drawings and a specification before committing to purchase and installation.
What are the pros and cons of using the retailer’s fitting service?
Pros: convenience, single contractor, designed packages and guarantees. Cons: variability in installer quality, potential additional costs for site variations, and longer waits in busy periods. Always read the contract.
Should I hire my own fitter instead?
Hiring an independent fitter can give you more control and potentially lower labour costs. Get multiple quotes, a written contract, proof of insurance and references. Ensure the fitter will install to the product warranty’s requirements.
Can I assemble the units myself?
Many ranges are suitable for competent DIYers; flatpack units are designed for self‑assembly. However, plumbing, electrics and worktop fitting often need skilled trades to meet building regulations and warranty conditions.
What does a typical 12‑unit kitchen cost excluding worktops and appliances?
Prices vary widely by finish and region. A mid‑range 12‑unit package without worktops, sink or appliances can range from budget to several thousand pounds. Labour typically forms a significant share of total spend.
How should I budget for labour and extras?
Allow for installation labour, waste removal, plumbing, electrical work, and any structural adjustments. Factor in 20–40% of the product cost for labour in many projects, but request a detailed quote to avoid surprises.
Are finance options or seasonal promotions available?
Finance plans and seasonal discounts are often offered. Check in store or online for current promotions, interest‑free options and terms, and compare the total cost over the repayment period.
What guarantees cover cabinets and workmanship?
Cabinets often carry long guarantees — for example a 25‑year cabinet warranty — subject to exclusions like water damage or misuse. Workmanship guarantees are usually shorter and provided by the installer; get these in writing.
What’s excluded from the 25‑year cabinet guarantee?
Typical exclusions include damage from humidity, improper installation, misuse, modifications, and normal wear and tear. Keep all installation and care records to support any claim.
How do I handle snags after installation?
Report defects promptly to the fitter or store. Most installers will return to fix minor issues. If problems persist, escalate through the retailer’s customer service and keep photographic evidence and correspondence.
What common planning mistakes should I avoid?
Avoid inaccurate measurements, overlooking end panels and service access, and underestimating hinge clearances. Confirm finishes, handle styles and appliance dimensions in the design stage to prevent costly changes later.
What finish or fitting problems frequently occur?
Typical issues include misaligned doors, soft‑close mechanisms needing adjustment, and visible joins on worktops or panels. Many of these are correctable if raised within the installer’s guarantee period.
How do I get redress if things go wrong?
Start with the store manager, then escalate to head office if needed. Use consumer protection routes such as Citizens Advice or Trading Standards, and keep contracts, receipts and photos to support your case.
How does the retailer compare with Wickes, IKEA and independents?
The retailer sits between flatpack specialists and bespoke independents. It offers wider product choice and design support than some budget stores, but bespoke firms may provide higher customisation and local oversight.
Who is this service best for, and who should consider alternatives?
It suits homeowners wanting a packaged service with design support and a single contractor. Those needing bespoke carpentry, very high‑end finishes or strict local contractor control may prefer independent fitters or bespoke makers.
